Sample Keynote Topics

Managing the Energy of Your Organization

• Recognize and minimize internal energy drains
• Teach teams how to shift their own energy
• Harness untapped energy in your organization

​Can You Hear Me Now?  Developing Organizational Listening Skills

• Assess current listening strategies
  
• Recognize the three Ts of listening
  
• Learn new listening techniques from the frontline to the boardroom

Language for Leaders: A Toolbox for Thriving Teams

• Ask the right questions
  
• Play the right games
  
• Use the right words: develop an empowering shared vocabulary

Sample Patient Experience Webinar Topics
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​What is "Experience" and Why Does It Matter?

• Define what "experience" is and is not
• Understand the connection to quality and safety
  
• Activate the skills of every team member in creating positive experiences
  

Set Yourself Up for Patient Experience Success

• Identify the elements of an effective patient experience improvement process
• Assess the four essential foundations of patient experience success
• Learn strategies to strengthen each foundation and to re-engage your team

Beyond HCAHPS: Using Data Wisely to Improve Experience

• Recognize effective and ineffective uses of HCAHPS data
• Turn down the data "noise"
• Explore creative techniques to engage patients and providers

Don’t Undo Your Great Work at the Door: Preserving Excellent Patient Care at Discharge and Beyond

• Engage the entire organization in meaningful improvement conversations
• Explore the 7 “C”s of effective care transitions
• Prepare for 2025 revisions to HCAHPS measures on care coordination

Medication Mayhem:  How Excellent Experiences Can End Badly

• Understand the nuances of medication communication
• Identify organizational sources of medication mayhem
• Improve medication management across the continuum

The Hospital is Making Me Sick! - Promoting Rest and Recovery for Patients and Staff

• Understand the importance of rest and recovery for patients and team members
• Prepare for 2025 revisions to HCAHPS measures related to restfulness of the hospital environment
• Identify ways to improve your environment and processes

 
The Persistent Power of Responsiveness

• Recognize the unique power of responsiveness to build relationships
• Foster responsiveness to patients and to your team
• Prepare for 2025 revisions to HCAHPS measures on responsiveness and teamwork