Expand Your Possibilities

​with Carrie O'Neill Consulting

New Language, Fresh Conversations,
Innovative Solutions

Photo Credit Bob Crink

Patient and Team Experience Webinar Series

Whether in-person or as a webinar, Carrie offers interactive presentations that are both uplifting and practical.  Participants gain new perspectives and powerful tools that are sustainable, cost-effective and engaging.  
Foundational Webinars include:

• ​What is “Experience” and Why Does it Matter?
• Set Yourself Up for Patient Experience Success
• Thriving Teams: The Key to Exceptional Experiences
• Can You Hear Me Now?  Developing Organizational Listening Skills
• Beyond HCAHPS: Improving Experiences for Patients and Providers

​HCAHPS Domain-Specific Webinars include:

• ​The Heart of HCAHPS: Nurse and Physician Communication
• Don’t Undo Your Great Work at the Door: Preserving Excellent Patient Care at Discharge and Beyond
• The Persistent Power of Responsiveness
• The Hospital is Making Me Sick! - Promoting Rest and Recovery for Patients and Staff​ 

Powerful In-Person Workshops and Keynotes

Gather your team in-person for an experience that will have lasting impact throughout the organization.  All webinar topics are available as in-person presentations.  Custom presentations and workshops are also available and include an optional assessment of team strengths and challenges.  Presentations and workshops are designed to not only foster dialogue, they lead to concrete action.

Language for Leaders Webinar

Leaders have the ability to harness the energy of every individual on their team, but may not know how to initiate important conversations to achieve that result.  This webinar includes simple and powerful strategies to align teams, srengthen communication, and minimize wasted energy. ​

Horse Wisdom for Healthcare Webinar

Horses have the proven ability to organize as a cohesive herd and to thrive in dynamic environments.  The Horse Wisdom for Healthcare program guides organizations in tapping into the wisdom of horses to build effective leaders and resilient and thriving teams. 

Our New Award-Winning Book for Healthcare Leaders 

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