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Carrie O'Neill, JD, MA |
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Carrie O'Neill is an expert in patient-centered care who brings out the best in individuals, teams, and organizations using innovative techniques that are simple, powerful, and sustainable. Her diverse experiences, as well as direct involvement in national and international initiatives, contribute to a uniquely effective approach to building patient-centered organizations and engaging patients, families, employees, and medical staff.
Carrie has served as a Vice President of the Connecticut Hospital Association and of Planetree. She successfully facilitated complex projects including Always Events® and the Patient and Family Engagement Forum of the World Innovation Summit for Health, a global collaboration hosted by the Qatar Foundation and Imperial College London. Carrie also led one of the first statewide pilot tests of the HCAHPS survey, developed and taught a national patient experience improvement curriculum funded by AHRQ in 23 states, and is the author of the book HCAHPS Basics.
Carrie integrates transformational tools gained in her roles as an attorney, executive, and consultant, including experiential learning and creative arts-based programs, to support rapid breakthroughs. After learning that some medical schools were partnering with horses to teach medical students communication and teamwork skills, she created Possibilities Farm, LLC, where she partners with five horses in innovative non-riding programs and also travels to healthcare facilities with her two miniature horses.
Carrie's educational background includes a JD from Northwestern University where she was an editor of the Law Review, an MA in Sociology, and a Patient Safety Leadership Fellowship. She is certified by the Equine Experiential Education Association (E3A) and served as Vice President of the Board from 2019 to 2021.
Carrie has served as a Vice President of the Connecticut Hospital Association and of Planetree. She successfully facilitated complex projects including Always Events® and the Patient and Family Engagement Forum of the World Innovation Summit for Health, a global collaboration hosted by the Qatar Foundation and Imperial College London. Carrie also led one of the first statewide pilot tests of the HCAHPS survey, developed and taught a national patient experience improvement curriculum funded by AHRQ in 23 states, and is the author of the book HCAHPS Basics.
Carrie integrates transformational tools gained in her roles as an attorney, executive, and consultant, including experiential learning and creative arts-based programs, to support rapid breakthroughs. After learning that some medical schools were partnering with horses to teach medical students communication and teamwork skills, she created Possibilities Farm, LLC, where she partners with five horses in innovative non-riding programs and also travels to healthcare facilities with her two miniature horses.
Carrie's educational background includes a JD from Northwestern University where she was an editor of the Law Review, an MA in Sociology, and a Patient Safety Leadership Fellowship. She is certified by the Equine Experiential Education Association (E3A) and served as Vice President of the Board from 2019 to 2021.